
Consumer Rights
Overview
Consumers have rights in the marketplace and those rights link directly to consumer responsibilities. When exercising their responsibilities, consumers help sellers and other consumers by communicating their needs and wants and by expressing their concerns to the appropriate person or agency.
This lesson complements the ConsumerMan LifeSmarts video titled How to Complain.
Lesson Objectives
- Summarize consumer rights.
- Contrast consumer responsibilities and consumer rights.
- Explain the consumer complaint process.
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Consumer Rights Pre-Quiz
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Question 1 of 10
1. Question
The original consumer rights introduced by JFK included these:
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Question 2 of 10
2. Question
A lawsuit filed on behalf of a group of people
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Question 3 of 10
3. Question
The ___ is a not for profit organization that promotes a fair and honest marketplace
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Question 4 of 10
4. Question
____is a formal discussion to reach a decision or resolve a conflict
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Question 5 of 10
5. Question
Vehicles, major home appliances, and furniture are examples of ____
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Question 6 of 10
6. Question
Printer ink, toothbrushes, and stationery are examples of ____
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Question 7 of 10
7. Question
The Cooling Off Rule allows consumers to cancel door-to-door purchases that cost more than _____.
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Question 8 of 10
8. Question
Sometimes when shopping online the cost of an item you are looking at changes multiple times over a few hours. This is called ____.
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Question 9 of 10
9. Question
This consumer right provides fair settlement of legitimate disputes.
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Question 10 of 10
10. Question
This consumer right provides for consumer concerns to be addressed by business and government.
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How to Complain Video for LifeSmarts by ConsumerMan Herb Weisbaum
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Consumer Rights Game
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Question 1 of 1
1. Question
Drag the correct answer to the right-hand column to fill in the blank and complete the sentence.
Sort elements
- safety
- redress
- heard
- education
- choose
- environmental health
- service
- informed
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The consumer right to protection against dangerous goods and services in the marketplace
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The consumer right to seek remedy for a wrong
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The right that accompanies the consumer responsibility to speak out when there is a problem
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The right that accompanies the consumer responsibility to master marketplace skills and knowledge
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The consumer right to have a variety of goods and services in the marketplace
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The consumer right to have clean air and water
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The consumer right to courteous and respectful treatment in a retail establishment
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The right that accompanies the consumer responsibility to research before a purchase
Correct
Incorrect
FAQs
1. Where do consumers find information about the recall of unsafe, hazardous or defective products?
Six federal agencies with different jurisdictions have joined to create a “one stop shop” for U.S. Government recalls and they are posted at the following website: www.recalls.gov.
These six agencies include: CPSC, FDA, USDA, NHTSA, USCG and the EPA.
2. What is the BBB and why should I know about its services?
The Better Business Bureau, a not for profit organization, accredits businesses and establishes “best practices” for a fair and honest marketplace. They can help a consumer resolve a dispute with one of their accredited business members.
3. What is the Federal Cooling-Off Rule?
The Cooling-Off Rule allows consumers to cancel some purchases that are not made in an established business. A consumer who purchases merchandise worth more than $25 from a door-to-door seller may cancel the sale within three business days of the transaction. The dollar amount increases to $130 when the consumer purchases from a seller in a temporary location.
4. What third parties are available to help the consumer with disputes when the seller will not resolve the problem?
- State or local consumer protection offices
- State regulatory agencies
- State and local licensing agencies
- Trade associations
- Better Business Bureaus
- Media programs such a local newspapers, radio and television stations
5. What should a consumer know about dynamic pricing?
Dynamic pricing is used by online vendors. A consumer may see that the price fluctuates for an item they are looking at. The online retailer may change the item’s price multiple times over a few hours or days. Retailers adjust their prices based on their inventory and the consumer’s shopping and browsing history on their site.
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Consumer Rights Post-Quiz
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- Answered
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-
Question 1 of 10
1. Question
The original consumer rights introduced by JFK included these:
Correct
Incorrect
-
Question 2 of 10
2. Question
A lawsuit filed on behalf of a group of people
Correct
Incorrect
-
Question 3 of 10
3. Question
The ___ is a not for profit organization that promotes a fair and honest marketplace
Correct
Incorrect
-
Question 4 of 10
4. Question
____is a formal discussion to reach a decision or resolve a conflict
Correct
Incorrect
-
Question 5 of 10
5. Question
Vehicles, major home appliances, and furniture are examples of ____
Correct
Incorrect
-
Question 6 of 10
6. Question
Printer ink, toothbrushes, and stationery are examples of ____
Correct
Incorrect
-
Question 7 of 10
7. Question
The Cooling Off Rule allows consumers to cancel door-to-door purchases that cost more than _____.
Correct
Incorrect
-
Question 8 of 10
8. Question
Sometimes when shopping online the cost of an item you are looking at changes multiple times over a few hours. This is called ____.
Correct
Incorrect
-
Question 9 of 10
9. Question
This consumer right provides fair settlement of legitimate disputes.
Correct
Incorrect
-
Question 10 of 10
10. Question
This consumer right provides for consumer concerns to be addressed by business and government.
Correct
Incorrect
Resources
Consumer Rights Vocabulary List
Consumer Rights and Responsibilities PowerPoint
Student Activity How to Complain
Student Activity Discussion of Consumer Rights
ConsumerMan Video for LifeSmarts How to Complain
Additional Resources
Consumer Action’s How to Complain booklet